Frequently Asked Questions

I would like to visit an Individual in Custody, how can I find out the Individual in Custody’s housing location? 
Use our automated system 773-674-5245 or click here.

Are money orders accepted for bonding purposes? 
No, we do not accept money orders for bonding purposes; only cash, certified checks and credit cards (in person at the Division 5 lobby) are accepted.

Certified checks must be used during normal banking hours.

If you’re posting a bond by credit card, you must go in-person to Division 5 located at 2700 S. California Ave. Chicago, IL 60608.

For more information on posting bond, click here.

How do I add money to an Individual In Custody Trust Fund account [How do I add funds to an individual in custody’s “books”]?

TO ADD FUNDS

For your convenience, the Cook County Department of Corrections offers several ways in which to add funds to a individual in custody’s “books”.

Family and Friends have the option of using the Internet Online, Telephone, Money Exchange/Currency Exchange facilities, and jail on-site Lobby Kiosks.

INTERNET AND TELEPHONE

There are three vendors to choose from –  Western Union / Money Gram / JailATM . PLEASE NOTE THAT IT MAY TAKE 1 – 2 BUSINESS DAYS FOR THE FUNDS TO POST TO INDIVIDUAL IN CUSTODY’S ACCOUNT.

For all three you will need the exact spelling of the individual in custody Name and Booking Identification Number as it appears on our website. The Booking identification number can be found by clicking on the following link [Individual in Custody Locator] or by calling our Records Office at 773 674-6321.

1: WESTERN UNION   — CITY CODE: CCDOC or COOK COUNTY DEPT CORRECTION  STATE: ILLINOIS

Online: go to  WWW.WESTERNUNION.COM  select  — Send Money  then select —  Send Money to an Individual in Custody and follow the site prompts and links from there. For questions, concerns or to add funds via Western Union over the Telephone: call  1-800-225-5227

2: MONEY GRAM  — RECEIVE CODE: 1750

Online: go to WWW.MONEYGRAM.COM select – Learn More then select — Send Money to an Individual in Custody and follow the site prompts and links from there. For questions or concerns or to add funds via Money Gram over the Telephone: call 1-800-666-4726

3: Lockdown/Summit/Jail ATM —  No Code Necessary

Online: go to WWW.JAILATM.COM select – Send money now — Sign-In and follow the site prompts and links from there. For questions, concerns while adding funds via Lockdown/Summit/JailATM over the Telephone: call 1-870-627-5476

CURRENCY EXCHANGE / MONEY EXCHANGE

Family and friends have the option of walking into their local Currency or Money Exchange facility which are either Western Union or Money Gram agents.

The information necessary is the same as mentioned in the prior section

1: WESTERN UNION   — CITY CODE: CCDOC or COOK COUNTY DEPT CORRECTION  STATE: ILLINOIS

For questions and concerns speak to the teller or call Telephone: 1-800-225-5227

2: MONEY GRAM  — RECEIVE CODE: 1750

For questions and concerns speak to the teller or call Telephone: 1-800-666-4726

**UNDER NO CIRCUMSTANCES DOES THE DEPARTMENT OF CORRECTIONS ACCEPT CASH THROUGH THE MAIL**

USPS – UNITED STATES POSTAL SERVICE

The Cook County Department of Corrections can only accept Money Orders for $100 or less. Any money order over $100 will be returned to the sender.  If you would like to send more than the $100 amount, you must send it in multiple Money Orders or a Cashier’s Check.  We only accept Cashier’s checks up to $1,000.00.  Multiples may be sent.

Money Orders and Cashier’s Checks should be made payable to the individual in custody, using the exact name and Booking Identification Number as it appears on our website.

**UNDER NO CIRCUMSTANCES DOES THE DEPARTMENT OF CORRECTIONS ACCEPT CASH THROUGH THE MAIL**

Send the Money Order or Cashier’s Check to the following address:

Cook County Department of Corrections

[INDIVIDUAL IN CUSTODY NAME] [INDIVIDUAL IN CUSTODY BOOKING IDENTIFICATION NUMBER]

2700 S California Ave.

Chicago, IL 60608

Money Orders and Cashier’s Checks may take up to 5 business days be processed and posted to the individual in custody’s account.

**UNDER NO CIRCUMSTANCES DOES THE DEPARTMENT OF CORRECTIONS ACCEPT CASH THROUGH THE MAIL**

JAIL ON-SITE LOBBY KIOSK

Family and friends also have the option of visiting our facility and adding funds, using their debit/credit card or cash, to a individual in custody’s books utilizing one of 6 lobby kiosks conveniently located throughout the compound.

LOCATIONS OF KIOSKS

External Post 5 [Front Gate Entrance] – 2700 S. California Ave. Chicago, IL 60608

External Post 7 – 2834 W. 31st Street Chicago, IL 60608

External Post 9 – 2805 S. Sacramento Chicago, IL 60608

Division 10 Lobby – 2950 S. California Chicago, IL 60608

Division 11 Lobby – 3015 S. California Blvd. Chicago, IL 60608

Division 5 Lobby – 2700 S California Ave. Chicago, IL 60608

TO COLLECT OR FORWARD FUNDS

If you are a former individual in custody and wish to obtain your funds, you can do so by visiting the Division 5 Lobby front desk, presenting a valid government issued photo ID [i.e State Driver’s License, State ID ] and letting the Front desk Officer know that you are here to collect your funds. The Lobby hours are from 9:00a.m to 8:30p.m