Information on the phone provider and the types of accounts offered may be found here.

Attorney Information:

If you are an attorney and do not want calls between you and your client to be recorded, you must contact [email protected] and make this request. Upon receipt of the request, your phone number will be registered as non-recordable.

Friends & Family Information:

ViaPath Support Customer Service can be reached at:  (877) 650-4249

Information on how to set up a prepaid account may be found at:  https://web.connectnetwork.com/payment-options/

Friends & Family can also visit the following website for assistance:  https://web.connectnetwork.com/contact-us/

To block an individual in custody from contacting you, call customer service at 1-866-516-0115 listen to the prompts on the line and press the corresponding number to have the inmate and/or facility blocked.

You can also request your number to be blocked by printing a copy of your phone bill and mailing it to us. The copy of the bill must show that you are the owner of the phone line by including the page with your name, address, and the phone number. On your bill, you will need to write: “I want my calls blocked from ______ facility”. Then sign and date your request before mailing it to: PO Box 2868, Mobile, AL 36652.

If you want multiple phone numbers blocked from a specific facility, you must send a copy of each phone bill for each phone number you want blocked.